Welcome to CCForm Online Complaints Platform

Home Page	File your complaint (Demo)
Terminology used on the CCform demonstration web

CCform	1) A complaint form conforming to the CC Ontology as proposed by the CCFORM project
CCFORM	2) CCform is an IST thematic network project running between June 2002 and January 2004. Its purpose is to reach a consensus among a wide stakeholder group on proposals for better complaint management for Europe. Participants included Consumer associations, trade associations, companies, regulators, lawyers and academics. The project is documented at http://ccform.interbyte.be
CC Ontology	The ontology for the complaints domain first developed by the CCFORM project. It contains the important concepts and their relationships used in the CCform core form. The CCform core form perfectly commits to the CC Ontology. The CC Ontology is shared and extended commitments made for specific business needs.
Core Form	The pre-defined form issued as default by the CCform platform and expressing only the core CC Ontology with no extensions.
Complainant	Person who makes a complaint
Complainant's Role	You can complain as a Consumer or in a Professional or Business capacity.
Complaint	The expression of a grievance. For CCform, a complaint must have a complainant and a recipient. It may optionally reference a contract (or purchase). It must describe a problem and may optionally request a solution. Each CCform complaint is uniquely identified by a complaint number and has a complaint date being the date that the complaint was registered (i.e. completed and dispatched) on the CCform platform.
Consumer	A consumer is a natural person who purchases or intends to purchase something for his (or his family's) own use, and not for his professional or business purposes; for example if you buy a pen for your child to use at school, you are acting as a consumer. Also you can be a consumer of some government services.
Personal Data (Information)	Data which can be used to personally identify you, whether directly or indirectly; for example an email address is considered personal data, as is your name, your mailing address, etc.
Professional capacity	When you purchase something for your professional use, you are not in the role of a consumer; for example if a school teacher buys a pen for use in the classroom, he is not acting as a consumer but in a professional capacity.
Purchase phases	Pre-Purchase phase: This is the phase before you action the purchase. Problems concerned with negotiating a contract appear during this phase. Purchase phase: This is the phase when you are actually making the purchase, paying the initial price and accepting an initial delivery. Post-Purchase phase: This is the phase after the purchase, when you are using the product or consuming the service. Guarantee problems appear in this phase as do repair and after-sales service problems.
Recipient	An organisation (or person) to whom a complaint is addressed.
Registered Recipient	An organisation (or person) who has registered on the CCform platform with the role of recipient to confirm their contract to receive complaints and to provide their contact details for complaint delivery