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If a satisfactory agreement is not reached through the platform, the complainant can decide to escalate the complaint to an Alternative Dispute Resolution (ADR) body which means that a third party will assist in reaching a solution. The company is not however, obliged to take part in an ADR process. Several definitions of ADR, Alternative Dispute Resolution Body are available on the websites of: - the Free Dictionary.com - the European Commission To search for ADR professionals in your country, check the following  links:

	http://www.eejnet.org/ ; http://www.expertprosearch.com/ http://adrr.com/ ; http://www.cirfid.unibo.it/~lea-02/pp/Gouimenou.pdf http://www.geocities.com/Athens/8945/links.html
	http://europa.eu.int/comm/justice_home/ejn/adr/adr_ger_en.htm http://www.aekno.de/htmljava/i/themenmeldung.asp?id=443
	http://www.iccwbo.org/home/ADR/denmark.asp
	http://europa.eu.int/comm/justice_home/ejn/adr/adr_uni_en.htm http://www.venables.co.uk/adr.htm http://business.timesonline.co.uk/article/0,,9063-1223445,00.html
	http://europa.eu.int/comm/justice_home/ejn/adr/adr_spa_en.htm http://www.garrotxa.net/acord/
	http://europa.eu.int/comm/justice_home/ejn/adr/adr_fra_en.htm http://juripole.u-nancy.fr/braudo/arbmed/base/liste.html

The CCform project is funded by the EC under its IST Programme